Refunds & Cancellation Policy
Last updated: 29 September 2026
This policy explains when you can cancel, when you can get your money back, and how to ask. It applies to all purchases made from API Sky, LLC ("ApiSky", "we", "us").
What you are buying
ApiSky sells prepaid usage credits, with a minimum purchase of $50 USD. There is no subscription and no recurring charge. Credits are consumed when you run an AI model. Because credits are spent with third-party AI providers at the moment you use them, consumed credits cannot be returned.
Purchases carry a 5% platform fee, plus applicable taxes where required.
Credits are used oldest first. Each purchase expires 12 months after it was made, and any part of it still unused then is forfeited.
Cancelling
There is nothing to cancel in the usual sense — we do not bill you on a schedule. You can stop using ApiSky at any time, and you will not be charged again.
- Automatic top-up is the only thing that can charge you without a fresh action. Turn it off under Billing in your ApiSky account, or email billing@apisky.net and we will disable it.
- Switching it off takes effect immediately. No further charge is made.
- Any credits you have already bought remain yours to use until they expire.
- Delete your account in the app under Profile → Delete account, or email support@apisky.net. It is deactivated for 14 days, when you can ask us to restore it, then permanently deleted — account data, code, conversations, uploads and indexes — within 30 days of your request. Billing and usage records are kept for 7 years. Unused credits are not refunded when you close your account, except as set out below.
Refunds
Unused credits
Credits are not refundable except:
- Accidental automatic top-up — if automatic top-up charged you and you had not intended it to, tell us and we will refund that top-up in full provided the credits are unused, regardless of how long ago it was.
- Service faults — credits consumed because of a fault on our side, at any time (see below).
- Duplicate or accidental purchases — refunded in full if the credits are unused and you contact us within 14 days (see below).
- If we discontinue the Service — we refund your unused credits.
- If you reject a change to our Terms — as described in our Terms of Service, we refund your unused credits when you close your account.
- Where the law requires a refund.
Approved refunds go to the original payment method.
Consumed credits
Credits you have already spent are not refundable, because the underlying AI processing has already been performed and paid for. The one exception is below.
Service faults
If credits were consumed because of a fault on our side — a failed request that was still billed, a duplicate charge, a billing error, or an outage that produced no usable result — we will refund those credits in full. This is not time-limited: tell us whenever you find it.
Accidental or duplicate purchases
Contact us within 14 days and we will refund a duplicate or clearly accidental purchase in full, provided the credits are unused.
How to request a refund
Email billing@apisky.net with the account email address and either the invoice number or the approximate date and amount of the charge. You do not need to explain why.
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 2 business days |
| We decide and tell you | Within 5 business days of acknowledging |
| Approved refund reaches your card | Typically 5–10 business days, set by your bank |
Free trials and promotions
Where we offer a free trial or promotional credit, the specific terms — length, credit amount, and what happens when it ends — are stated at the point you accept the offer. Promotional credits have no cash value and are not refundable. If a promotional offer would lead to a charge, we tell you before it happens and you can decline at no cost.
If you disagree with a charge
Please contact us before disputing a charge with your bank. A chargeback freezes the funds and takes far longer to resolve than an email. We aim to settle billing disagreements directly, and in practice almost all of them are a misunderstanding we can fix the same week.
Changes to this policy
We may update this policy. The version in force is the one published here on the date of your purchase, and material changes are announced by email to account holders at least 30 days before taking effect.
Contact
API Sky, LLC
126 East 56 Street, Seventh Floor
New York, NY 10022
Billing: billing@apisky.net
Support: support@apisky.net